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FAQ


1.Printing Warranty Conditions
15 days after receiving the print
2.Label Adhesive Warranty

6 Months with room no more than 23-degree Celcius, or

2 Months with the acceptable but not ideal environmental temperature (without sunlight, burning, or moisture)

3.Claim your Prints

A) Claim your Printing Box within 15 days after receiving it. Under the defective cases, you may inform our Marketing department with your picture and return the actual defective prints.

B) Claim your Printing Label within 15 days after receiving it. Under the defective cases, you may inform our Marketing department with your picture and return the actual defective prints.

 

Phone :  090-890-7769

Line : @rlprinntinng

Email : digital_sale@rainbowgroup-thai.com

4.Claim Process

1. Return our prints for inspection purposes. Any defective prints will be claimed either with replacement or credit note (return money).

2. Send the information to our marketing department. We will contact you and our QA Quality Assurance Supervisor to solve the issue. Prints may be returned after the progress.

 

Phone :  090-890-7769

Line : @rlprinntinng

Email : digital_sale@rainbowgroup-thai.com

5.Quality Standards

We are certified with

1. ISO9001:2015,

2. ISO14001:2015, and

3. GMP / GHP system

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